Refund policy

Returns & Refunds

We want you and your little one to love every costume. Please read our policy carefully before placing your order.

Personalized / Custom Items

More than 90% of our products are made-to-order and personalized just for you. Because these items are custom-made and cannot be resold, they are FINAL SALE and cannot be returned, exchanged, or refunded — unless they arrive damaged, defective, or we made an error.

In accordance with consumer protection laws (including EU Consumer Rights Directive, Article 16(c)), personalized and made-to-order goods are exempt from the standard right of withdrawal.

Non-Personalized Items — 14-Day Returns

For non-personalized items only, you may request a return within 14 days of delivery. Items must be unused, unworn, and in their original condition with all tags and packaging. Return shipping costs are the customer’s responsibility. For hygiene reasons, worn, washed, or used items cannot be accepted. Items sent back without first requesting a return will not be accepted. If a return is approved, we will send you instructions on how to proceed.

Damaged, Defective, or Wrong Items

Please inspect your order on delivery. If your item arrives damaged, defective, or incorrect, contact us within 3 days of delivery at info@mumdesigngifts.com with clear photos of the issue (item must be unworn and unwashed). After we review your claim, we will arrange a free replacement or refund. At our sole discretion, we may not require the item to be returned — this is offered as a convenience to you. All claims are subject to verification; we reserve the right to request additional information and to decline claims that cannot be verified or that appear fraudulent. A maximum of one resolution (replacement or refund) applies per order.

Order Cancellations

Because most items are made to order, you may cancel within 1 hour of placing your order, before production begins. After this window, personalized items enter production and can no longer be cancelled or changed.

Refunds

Once approved, refunds are issued to your original payment method, in the currency of your original order, within 10 business days. It may take additional time for your bank or card provider to post the refund. If more than 10 business days have passed since approval, contact us at info@mumdesigngifts.com.

Questions?

For any return or refund inquiries, email us at info@mumdesigngifts.com and we’ll respond within 1–2 business days.